Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 working days after receipt of payment and are shipped with a courier of your choice at checkout (usually Royal Mail 1st or 2nd class).
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns & Refunds
You have the right to cancel any purchase within 7 days. If the order hasn't been dispatched at this time, a full refund will be issued.
If the order has benn dispatched at the time of cancellation we will ask you to return the item to us in an unused condition. We will refund the price of product on receipt (you will have to pay for returning the item to us).
If we sent you the wrong product, or the product got damaged in transit, we wiil ask you to provide us with proof of photographic evidence (sent us picture showing a different then ordered or damaged product). PLEASE DO NOT send the product back at this stage. Once we have reviewed the evidence you sent in we will contact you to let you know if we would like the item to be returned or if we will issue a refund at this point.
Pleae allow 5 working days for a refund to be initiated.
Address for returns is:
26 High Street
Ventnor
PO38 1RZ
UK