Terms and Conditions
Last updated: 25/10/2025
Welcome to ATTIS Natural Products (“we”, “us”, “our”).
We are a UK-based sole trader business specialising in the sale of handmade and natural body products.
By accessing our website attisuk.com or purchasing our products, you agree to these Terms and Conditions (“Terms”). Please read them carefully before using our site.
1. Company Information
Business Name: ATTIS Natural Products
Owner: Pavitri Wypior
Registered Address: 26 High Street, Ventnor, PO38 1RZ
Email: office@attisuk.com
Telephone: +44 (0) 7310810499
Website: attisuk.com
2. Products
All our products are handmade in small batches using natural ingredients.
Because of this, variations in colour, texture, or scent may occur — this is part of the uniqueness of our products.
We take care to ensure that all descriptions, images, and information on our website are accurate. However, there may be minor discrepancies or errors, and we cannot guarantee that all information is fully up to date.
3. Ingredients & Allergies
All product ingredients are listed on the product pages and/or packaging.
Please check these carefully before purchase.
We recommend performing a patch test before using any new product.
We accept no responsibility for adverse reactions or allergies — it is the customer’s responsibility to ensure that the product is suitable for their skin or health needs.
If you have concerns about specific ingredients (e.g., essential oils, nut oils, etc.), please contact us before purchasing.
4. Orders
All orders are subject to availability and acceptance.
You will receive an order confirmation by email once your order has been placed and a further dispatch notification when it has been shipped.
We reserve the right to cancel or refuse an order for any reason, including stock availability, pricing errors, or suspected fraud.
5. Pricing & Payment
All prices are in GBP (£). We are not currently VAT-registered.
We reserve the right to change prices at any time without prior notice.
Payment must be made in full at the time of ordering.
We accept the following payment methods: Visa, Mastercard, PayPal, Bank Transfer.
6. Shipping & Delivery
We currently deliver within the United Kingdom and to a number of worldwide destinations.
Delivery times are estimates only and may vary depending on postal delays or circumstances beyond our control.
Once your order has been dispatched, we are not responsible for delays or losses caused by third-party couriers.
Shipping costs will be shown at checkout.
Free delivery offers (if any) will be clearly stated on our website.
7. Returns, Refunds & Cancellations
Under the Consumer Contracts Regulations 2013, customers have the right to cancel most online purchases within 14 days of receiving their goods.
However, for personal care and hygiene products, this right does not apply once the product has been opened, used, or otherwise unsealed after delivery.
We will accept returns or provide refunds if:
- The product arrives damaged or faulty, or
- The wrong item was sent.
If you wish to request a return or refund, please contact us within 14 days of delivery at office@attisuk.com with your order details and photographs (if applicable).
Refunds (if approved) will be processed using your original payment method within 14 days of receipt of the returned item.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
8. Intellectual Property
All website content, including text, images, logos, and designs, is the property of ATTIS Natural Products unless otherwise stated.
You may not reproduce, distribute, or use any part of our website or content for commercial purposes without our written consent.
9. Limitation of Liability
To the fullest extent permitted by UK law, ATTIS Natural Products shall not be liable for any indirect, incidental, or consequential loss arising out of the use or misuse of our website or products.
Our total liability shall not exceed the total amount paid for the product giving rise to the claim.
Nothing in these Terms limits your statutory rights under UK consumer law.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms occasionally to reflect changes in our business or the law.
The latest version will always be available on this page, with the date of the last update clearly shown.